Job Description: Mechanic / Workshop Technician Canyon Bicycles UK – Chessington, Surrey Hours: Weekdays, normal office hours with occasional weekend work. Salary: Competitive and dependent on experience. We are a community open to everyone. One global team where everyone counts. Become part of the Canyon Crew and work at the heart of cycling. Here you will find jobs as exciting and varied as our bikes. Immerse yourself in an open and international culture of values in which passion and team spirit are lived. Together we celebrate open cooperation - in cycling, at work, in life. Ready to ride with us? THE ROLE This is no ordinary Service position. Providing great customer service is the most important part of our plans to grow the Canyon brand in the UK and our Technical Service team are the point of contact for Canyon service, repair and warranty consumers. Based in our Surrey Service Centre this role will primarily undertake Technical and Mechanical service along with warranty work across the whole model range of Canyon bicycles. YOUR TASK IN THE CANYON CREW Ownership of general mechanical duties across the entire Canyon portfolio. Experience of working with ebike systems including, Shimano and Bosch Willing to attend technical training both in Germany and the UK Adoption of predefined timeframes for service works Documentation of individual service cases Bike cleaning and degreasing as required Active participation in stock taking and ownership of associated processes Able to follow predefined processes for work and logistics Direct communication to customers Service job estimations to customers Proactive with regular feedback in Project development meetings Act as a contributor to the Customer Service Strategy Good understanding of IT systems and processes HOW TO JOIN US We're looking for someone outstanding and exceptional in everything they do with the following skills and experience: Great knowledge of bikes and current trends of riding. It is vital that you're passionate about bikes and have a desire to demonstrate this through the standard of your work. A proactive attitude with a work ethic that is unmatched. You will have a friendly, helpful and efficient manner and can use this to provide industry leading Technical Service to every Canyon consumer. You thrive on challenging service cases and take pride in solving problems. Previous workshop experience is essential. CYTECH qualifications are a must. Every Canyon employee must be able to communicate with our customers effectively. It is critical you have a great telephone manner and excellent written skills. IT literate across a number of packages with strong organisational and admin skills. You are tenacious, enthusiastic, passionate, ambitious and committed. These are our basic principles and the standards by which we judge ourselves daily. HIGHLIGHTS ON YOUR CANYON TOUR Fair and performance-related remuneration. 25 days of vacation per year, increasing by 1 day per year until a maximum of 27 vacation days per year are reached. Bikes and accessories at attractive employee rates. You can borrow your current favourite from a pool of Canyon bikes to take home social and health counselling. Company pension scheme What should you do if you think you fit the bill? Get in touch and tell us why you deserve this fantastic opportunity. Email nallen@canyon.com with your CV, a covering letter and importantly your salary expectations. Closing date for applications is December 6th 2024