UK Service Technician

JOB DESCRIPTION  

Job title: UK Service Technician (Part Time)  

Department: UK Workshop  

Responsible to: UK Workshop Manager  

Salary: Competitive  

Hours: 24 hours per week.  

A fantastic opportunity has arisen for an enthusiastic Service Technician to join our YT-Industries UK team. The role will be based in Guildford just outside of the Surrey Hills.  

The YT Service Technician’s mission is to elevate the customer experience to exceptional standards by managing and optimizing workshop service operations. This role will take full ownership of YT’s new Click and-Collect Service, ensuring that every bike is built to deliver peak performance and long-term reliability. By consistently delivering quality craftsmanship and service excellence, the YT Service Technician will play a critical role in establishing the YT UK Workshop as one of the top five bicycle workshops in the UK.  

OBJECTIVES  

1. Elevate Workshop Status: 
   1. Collaborate in building a world-class reputation for the YT UK Workshop by delivering excellence in service quality and customer satisfaction.
2. Optimize Click-and-Collect Service:
   1. Refine and implement the Click-and-Collect Service, ensuring bikes are meticulously prepared and ready for collection, delighting customers with a seamless experience.
3. Increase Service Efficiency and Volume:
   1. Drive an increase in service jobs while maintaining quality and ensuring a maximum 10-working-day turnaround time, barring stock issues or unique customer requirements.
4. Guarantee Pro-Build Standards:  
   1. Ensure every bike serviced or returned meets YT’s pro-build quality standards, enhancing customer satisfaction and bike longevity.
5. Continuous Improvement:
   1. Monitor, identify, and report on product anomalies or recurring issues, contributing to YT’s commitment to product excellence.
6. Efficient Workshop Management:
   1. Manage and schedule bookings to ensure smooth workflow, coordinating with logistics and customer service to eliminate bottlenecks.
7. Maintain Demo Fleet:
   1. Assist with regular maintenance of the Mill’s demo fleet, ensuring it remains in top condition for testing and customer use.
8. Market Growth and Culture:
   1. Represent YT at events, fostering customer connections and contributing to the growth of YT’s market share in the UK.
   2. Strengthen YT’s positive and collaborative culture by mentoring team members and participating in customer rides monthly.

WHAT YOU BRING IN  

• In-depth knowledge of everything related to MTB and E-MTB, MTB specific components, technologies and development
• 5 years minimum of industry experience in a mechanical role 
• Qualified to Cytech level 2 is preferred. Although specific training in all areas will be provided to the successful candidate  
• The ability to create and maintain a high-level service package.  
• Brand awareness  
• Outstanding communication skills  
• Strong relationship building skills  
• Management skills  
• The ability to develop people  
• Efficiency  
• Enthusiasm  
• Proactivity  
• Flexibility/adaptability  
• Calm under pressure  
• Must have good understanding of computers  
• Ability to sell if required  

WHAT WE OFFER

• A highly competitive salary  
• 18 Days holiday  
• Simply health plan  
• Our pension is 5% and 5%. (Above normal)  
• Independent, responsible work with flat hierarchies and short decision paths  
• A pleasant working atmosphere in a team with highly motivated colleagues  
• A secure job in an innovative company  
• The opportunity to actively shape a successful brand 

Applications closing on 20/12/2024