Customer and Sales Support

Customer and Sales Support Superstar Wanted!

Do you live and breathe bikes? Love helping people? Got a talent for making things happen? Join us as the friendly force behind the scenes, connecting cyclists with the freshest gear through our trusted dealer network.

You’ll be:

• The hero answering questions, solving problems, and keeping customers smiling.
• A superstar at processing orders and making things run smoother than a well-lubed chain.
• Be the in-house mechanic that keeps our sales team rolling smoothly.

If you’re all about cycling, thrive on challenges, and love making a difference, we want YOU on our team. Let’s ride!

About Silverfish UK

Established in 1999, with a select handful of progressive Canadian bike brands, Silverfish has created a unique space in the distribution market focusing on premium mountain bike and crossover brands and offering a unique brand partnership experience. 

Currently operating across the UK, Ireland and several European territories, the brand portfolio includes iconic and innovative names such as Yeti Cycles, NORCO, Transition, FOX, 100%, Race Face, Michelin, SDG, Marzocchi, CushCore, Peaty’s, Easton, Birzman, Burgtec and Skratch Labs.

Job Purpose

As a key member of our customer support team, you’ll play a vital role in ensuring customer satisfaction and supporting our sales team.

 Your responsibilities will include:

• Customer Service: Providing excellent customer service, handling enquiries, and resolving issues promptly and efficiently.
• Order Processing: Accurately processing sales orders and ensuring timely delivery.
• Sales Support: Assisting the sales team with administrative tasks, such as preparing quotes, tracking orders, and managing customer accounts.
• Product Knowledge: Developing a strong understanding of our product range, including bikes, components, clothing, and accessories.
• Data Management: Maintaining accurate and up-to-date customer and order information.

Ideal Candidate

We’re seeking a motivated and organised individual with:

• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Proficient in Microsoft Office Suite.
• Experience in a customer service or administrative role, preferably within the cycling industry.

To apply:

Please submit your CV and a cover letter outlining your suitability for the role and salary expectations.