Workshop Manager

Retail Workshop Manager

Overview

Elswood Cycleworks is a small service driven independent workshop and P&A store with a well-established customer base on the busy lower Richmond Road in Putney. Established 10 years ago after the closure of the long-standing W.F Holdsworth. The owner is looking for a proactive workshop manager to take over some of the duties of running the customer facing workshop.

You will need either the relevant Cytech or equivalent qualifications or demonstrable mechanical experience.

Duties

To oversee the smooth running of the retail facing workshop.

• Jointly manage repairs in and out, with a focus on ensuring prompt and comprehensive customer communication.
• Manage the workshop diary to maximise productivity.
• Carrying out repair and servicing work efficiently and to current high standards.
• Assisting the retail manager to ensure stock levels of workshop spares are maintained.
• Jointly responsible for opening the store.

To ensure customer communication is maintained to the highest possible level.

• Use systems already in place to make sure work undertaken is recorded and communicated to customer.

To identify and improve ways of working with the aim of making the repair and service process as efficient and profitable as possible.

• Using and updating operating procedures as and when problems arise, and ways of working thought up to avoid re-occurring problems.
• Identifying time heavy jobs and finding ways to charge for time appropriately or to shorten time spent on similar work.

To maintain the retail workshop space to current high standards.

• One of the shops draws is its presentation, despite being a ten year old workshop based business the front workshop and retail space is as fresh and presentable as the day we opened, as such an eye for detail and cleanliness is required.

Hours, Salary, Holiday and Bonus

A four-day working week, with a three-day weekend.

Weekday hours, Weds to Fri 7.45am to 6pm.

Saturday 8.45am to 6pm.

Potential to switch 1 Saturday per month to Tuesday

Base salary of £26k to £28k plus bonus of 5% of previous months profit. 

22 days paid holiday.

Future Development

The owner is looking to build a team capable of running the business independently over the coming years, with salaries and bonus to suit.

Apply with a C.V and cover letter to martin@elswoodcycles.co.uk.