Mud Dock Cycleworks Head Mechanic Mud Dock is an iconic bike shop and café in the centre of Bristol. It’s set over two floors of the old harbourside building we refurbished back in the 1990s, with a bespoke workshop and large outdoor terrace added in 2006. Our love of bikes and food – together with the support of amazing staff and loyal customers – has helped us keep up with the newest cycling and restaurant trends. In 2024, we are proud to celebrate our 30th anniversary. We are currently recruiting for a Head Mechanic to join our bike shop. This is a unique opportunity as Mud Dock typically runs a very low staff turnover, as we like to stick around. As well as keeping your team engaged and motivated, you will need to embrace a real passion and understanding of cycling along with trends and new tech. You maintain the efficient and effective operational day-to-day running of the workshop as well as leading your team from the front. The role requires somebody with a Cytec Level 2 qualification or equivalent work experience and the ability to work around complex problems on a range of different bikes, importantly Bromptons and Electric bikes. The candidate should also be able display in-depth product knowledge and the ability to advise customers. Main duties to include: Managing the workshop team. Completing the days scheduled work in a timely manner. Dealing with customer enquiries. Maintaining the stores high level of customer service. Accurate record keeping of works completed. Maintaining a clean and safe working environment. Liaising with sales team on preparation of display and sold bikes. Effectively work alongside suppliers to resolve any warranty issues in a correct and timely manner. Being a Key-Holder. Desirable attributes: A good level of technical bike knowledge. Cytech Level 2 qualification (or equivalent qualification/experience). A good level of product knowledge or a willingness to gain this and keep it up to date. A customer service driven mindset and approach. A good understanding of retail. The ability to coach and train others as well as a willingness to continually learn and develop own skills. The ability to listen and communicate effectively with all types of people. The ability to identify problems and find appropriate solutions. Able to safely use hand tools and machinery. Precision and attention to detail. The ability to work with a team to achieve goals and improve the performance of the store. What’s in it for you? Bonus incentives Market leading product trade pricing Access to additional discounts from our vendors 50% discount in our Café Generous Holiday Allowance Pension contribution Cycle Scheme Salary: £26000-£28500 Do you have what it takes to be centre stage in our workshop? Apply now! Please send a cover letter explaining why you would make a great candidate and a CV to charlie@mud-dock.co.uk