Mud Dock is an iconic bike shop and café in the centre of Bristol. It’s set over two floors of the old harbourside building we refurbished back in the 1990s, with a bespoke workshop and large outdoor terrace added in 2006. Our love of bikes and food – together with the support of amazing staff and loyal customers – has helped us keep up with the newest cycling and restaurant trends. In 2024, we are proud to be celebrating our 30th anniversary. We are currently recruiting for a new Sales Assistant to join our bike shop. This is a unique opportunity as Mud Dock typically runs a very low staff turnover, as we like to stick around. You will need to embrace a real passion and understanding of cycling along with trends and new tech. YOUR DUTIES Possess a proven record of sales Help out with all shop floor operations and emails Be confident in selling our key brands (Brompton, Cannondale, Trek, Basso and Tern) Have a good understanding of current P/A as well as great mechanical skills (Cytech 1 or equivalent experience preferable) Champion our products by delivering an excellent experience, be a role model and brand ambassador, helping the rest of the team to drive sales to meet and exceed store KPI’s YOUR SKILLSETS At least 1 year bike shop experience (Or proven interest in cycling and previous retail experience) Extensive computer literacy using Windows 10 and email systems Excellent written and verbal skills Good decision making and problem-solving skills Exceptional customer service skills Minimum of GCSE level math skills (Grade C or above) Cash handling experience WHAT’S IN IT FOR YOU? Competitive Salary Generous bonus scheme Market leading product trade pricing Access to additional discounts from our vendors 50% discount in our Café Pension contribution Cycle Scheme Do you have what it takes to be part of our great team? Apply now! Please send a cover letter explaining why you would make a great candidate and a CV to charlie@mud-dock.co.uk