The top five jobs in the bike trade this week – 18th October

The BikeBiz jobs board helped fill more than 720 positions in 2023, and listings are still on the rise. Here’s our latest top five…

Customer Advisor – Wattbike

Wattbike is an exciting brand with a big future, used by the biggest sports teams and athletes across the Premier League, NFL, national rugby teams and more, as well as thousands of everyday athletes at home. They all have one common goal: to improve their health and fitness progression. We’re looking for a Customer Service & Operations Advisor to join our busy Customer Services team as we embark on the next stage of our growth.

As an Advisor, you’d be part of a small team responsible for the front line contact directly to our individual customers, providing world-class service through sales support and ensuring the customer has an expert point of contact specific to their needs.

Our HQ is based in Wilford near West Bridgford in Nottingham and there is a 3/2 day per week office/home hybrid working expectation so applicants must bear that in mind when applying.

Retail Specialist (North) – Extra UK

Extra UK is one of the country’s leading distributors of cycling parts and accessories with an enviable portfolio of market leading brands. To meet the ever-changing requirements of the market while ensuring continued focus and growth, we are looking to recruit a Retail Specialist to represent the Fizik, Crankbrothers, Brooks and Selle Royal brands in the North of the UK.

Working closely with the Extra UK Brand Management team, Head of Brands and Area Sales Managers, the role of the Retail Specialist is to promote the Selle Royal Group brands to bicycle dealers and to represent the brands at shows and events.

This is a field-based role and will require regular travel / time away from home. The successful applicants should be able to manage their time effectively and be able to work on their own initiative, while maintaining regular contact with the relevant staff at Extra UK and Selle Royal Group. While full product training will be provided, retail knowledge of the bicycle market as well as enthusiasm and understanding of all types of riding (Road, MTB, Gravel and Urban) are necessary to excel in this role. Applicants must also hold a full UK driving license.

Bike Mechanic – Saddle Skedaddle

Reporting to our Chief Guide and Operations Manager and coordinating with freelance tour guides and local suppliers; this role is responsible for ensuring we provide an unforgettable experience for our UK holiday customers.

The successful candidate will deliver a high standard of bicycle servicing and repairs for a range of bike types including e-bikes, and contribute to the upkeep, cleanliness and organisation of the workshop and bike storage areas. The role also includes work with the local team to manage, source, maintain and repair other resources and equipment on site.

Responsibilities will also include: supervision of the site and its resources, upkeep of various equipment and resources when necessary – purchasing, repairs, maintenance, inventory, coordinating resources with operations team including use of the Resource Management System, contributing to the continuous improvement of internal systems, some coordinating between Penrith workshop and other mechanics/workshops across the UK, and promoting and contributing to Health and Safety and best practices in store, in UK offices and with guides.

Store Manager – Trek

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

As Store Manager, a lot of responsibility will rest on your shoulders. You’ll lead the charge in every aspect of your store’s day-to-day operations and plans for future success, and you’ll be the one person ultimately accountable for setting the standard for amazing customer experiences, top-notch employee performance, and budget-beating sales.

This is a job for someone who loves people, cares about making the world a better place, and knows how to run a show. It requires strong leadership skills and the ability to build up the people around you. You’ll be a mentor, a leader, and an inspiration—and you’ll do it all while having a whole lot of fun. Your goal is to run not only a successful shop, but a shop that’s awesome for your community, your customers, and your employees. You will have the opportunity to change people’s lives.

Head Cycle Technician – The Electric Bike Shop

Whether it be for the weekday commute or weekend pursuits, our customers have very different preferences. What they all have in common is a genuine excitement when they’re presented with their cycling products & you are looked upon not just as a representative of The Electric Bike Shop, but a cycling know-it-all.

Your role as Head Cycle Technician is vital to maintaining our reputation for quality products and service that customers can rely on and trust. As Technician we want you to share our passion for cycling and help every customer to have everything they need to ‘enjoy the ride’. You’ll be comfortable both fixing bicycles and talking to customers.

The ideal person loves getting hands-on and is extremely process-driven – you must be able to complete repairs to an exceptional standard in a set amount of time.